Frequently Asked Questions

Yes, any module sold on the eiseal.fr site is generally required to evolve to adapt to the different versions of Prestashop or to meet the different needs of e-merchants.

These improvements are subject to updates by the developer.

As a result, the developer can make on its products: corrections following bugs reported by customers or security corrections; These updates are classified as minor. The addition of new features or redesign of modules are considered major updates.

To install a module please go to Modules tab of your Prestashop installation, click on “Install a module”.

The installation and download window opens.

Drag the archive of your module in zip format or select your file by clicking on the “Select file” button.

The installation of the module will then begin.

If the installation is successful, a message should indicate this.

Some modules can be configurable. If so, a "Configure" link appears as part of the module. Click on this link to access its configuration interface.

Depending on your billing country and your currency, the payment method offered will be credit or debit card (CB, VISA, Mastercard, American Express).

Your transactions are carried out by our payment providers Payplug, to guarantee you a quality and 100% secure service.

All online payments are made using the SSL/TLS security protocol which allows encryption of your banking information.

In the event of an entry error or expired card, an error will be displayed before you can even validate your payment.

Check your card information to attempt validation of your payment.

If the problem occurs after your payment has been validated, check the availability of funds in your account and your card settings.

The problem can also come from a failure of authentication with your bank, following the 3D Secure protocol (authentication generally to be carried out via your smartphone).

For any other issues, contact our support team via the Contact Form or use another payment method.

The insurance offered at the time of purchase is a guarantee associated with each of the modules which gives you access to updates this one as well as technical support for a given period (3 months / 12 months).

With the insurance you benefit, during the subscribed period, from:

- Access to all minor and major updates of the module

- Access to compatibility updates with any new version of the software, whether major (e.g.: PrestaShop 1.7) or minor (e.g.: PrestaShop 1.7.7).

- Corrective versions (e.g.: 1.7.7.8).

- Unlimited support as long as the subscription is active (questions regarding the use of the product and the resolution of technical problems related to the product)

Note: insurance does not include specific, personalized on-demand and tailor-made developments for your online store.

If you have already purchased the module in the past and your insurance is no longer valid, you can contact us to benefit from a personalized discount.

Simply write to us from the email used during the purchase and send us the invoice number via the contact form located in "Site map > Contact us".